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Operations management

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With six teams of specialists allocated to every superyacht, Imperial’s 360-degree Superyacht Management Service is seamlessly set up to help you relax and enjoy your prize possession. In addition to our 24-hour worldwide support, any technical, practical and logistical issue is covered. From budget control to crew recruitment and training, and from yacht maintenance to compliance and safety. Moreover, from marketing to charter, finance and insurance, Imperial takes care of every aspect with precision, complete dedication and flexibility. Our Operational & Technical Support for the owner’s most precious floating asset is second to none. All the pleasure. None of the stress. That is the Imperial difference.

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OPERATIONAL MANAGEMENT
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Imperial allocates a dedicated Operational Team to each superyacht under its care. The Operational Manager forms a vital part of our service, taking charge of all operational tasks, from provisioning, berthing, fuelling and passage-making, to quality control and shore-side support. The collaboration and assistance of the Operational Team is also central. The team includes a Technical Manager, who helps coordinate the maintenance, refit work and class and flag surveys; an Interior Manager, who maintains housekeeping, crew training and service standards, and a Client Co-ordinator, who reports to the client’s office on behalf of the team.

Imperial’s Operational Team has a complete overview and the experience to support the Captain and Crew, leaving the owner to enjoy the yacht to the maximum of its capabilities.

We ensure the superyacht is maintained and operated to a high standard, and our full scope of operations includes:

Supervising the superyacht’s daily operations

Quality control

Services and yacht inspections

Shore-side support

Full assistance including berthing, bunkering and provisions

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BUDGET CONTROL
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In addition to providing high-quality service to all our clients, Imperial is very precise on all budget matters to ensure that our clients always receive the best possible arrangement. Itemised accounts are always provided, including details such as fees, domestic costs, international transfers, fuel expenses and spare parts. A full analysis is conducted with regular statements, providing our clients with a clear picture of the running costs of their asset.

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Thanks to the extensive experience of our Managers, Imperial is able to spot any anomalies or discrepancies that may occur in the yacht’s accounts: this experience helps to keep a rein on the yacht’s budget and avoid any unwelcome surprises.

Full analyses are produced with regular statements, providing all our clients with a clear picture of the running costs of their asset.
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QUALITY CONTROL
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Quality control is highly sought-after by many superyacht owners. Imperial has gained incredible experience by acting as Owner’s Representative and Construction Supervisor for some of the most impressive superyacht projects worldwide. This is validation that we are able to provide a high standard of service suited to our client’s needs.

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Our knowledge of superyacht deliveries and new superyacht commissioning means that we are able to identify any potential hidden problems. We perform many tests and safety measures to ensure that the superyacht is ready for the season. We examine every possible aspect of the vessel and record our observations in detailed reports sent directly to the owner. Our experience and procedures guarantee peace of mind.

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TENDER & TOYS
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Imperial has valuable knowledge and experience in building state-of-the-art limo tenders, sport tenders, working tenders, submarines, helicopters, seaplanes and waverunners in addition to managing the projects. We have solid relationships with all major tender and toy builders, suppliers and contractors, meaning that we can ensure our client’s toys remain in full working order throughout the busy summer period.

The “leave to pay” option means our client is never without the vessel’s supporting and fun equipment: we have direct contact with builders, suppliers and technical departments to ensure 24/7 coverage for the yacht.

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HELICOPTER MANAGEMENT
Operations management
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Imperial has an incredible in-house department, which no other yachting company offers. We have a team dedicated to your helicopter needs 24/7. Imperial has the resources to manage superyachts and helicopters in compliance with the highest levels of aviation regulatory standards to operate worldwide. We are not limited to a specific region, providing worldwide management and operation.

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Furthermore, Imperial has the ability to select cutting-edge helicopters in accordance with the size of the vessel, the type of operations, as well as any additional customisations the owner may desire. We also offer clients tailored consultancy in new builds through established partnerships with the most reputable helicopter manufacturers, such as Airbus and Leonardo. For those who already own helicopters, Imperial provides exceptional operational set-ups adapted to their needs, such as technical management, crew training and more.

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AVIATION DEPARTMENT
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Founded in 2008, Imperial’s private aviation department continues to provide our clients with the best and safest jets and helicopters. In addition, we provide a personal manager to assist our clients 24/7. Imperial is happy to fulfill any requirements to organise private flights to any destinations. We work hand-in-hand with the market, thus ensuring our clients that we have accurate information on the best offers from guaranteed operators. Over many years, Imperial has fostered outstanding relationships with worldwide operators. The process behind providing such impeccable service to our clients stems from exploring and scrutinising every single detail of a charter mission. Whether this is a safari trip through Africa, an adventure holiday in Antarctica, a business trip, or a flight to the superyacht’s destination. We take care of it all, leaving you to enjoy a stress-free holiday. We update clients on new regulations, airport working hours, necessary travel documents and visa requirements.

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Private aviation and yachting share common features and clientele. Imperial values strict confidentiality when it comes to your personal information, flight plan and charter location. The benefit of using Imperial’s aviation department is that clients receive a comprehensive service – from the moment they leave their house, and even after they return back home. The department goes beyond simply booking flights, co-ordinating carefully with the cabin crew to ensure all client requirements are covered. Furthermore, the department prides itself on being flexible, responding rapidly with alternative offers, and providing information on luggage logistics and transfer schedules. With an experienced team on hand, Imperial is able to assist with your travel arrangements to create a dream holiday.

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PRE-PURCHASE CONSIDERATIONS

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It is essential for owners wanting to land a helicopter on their superyacht to ensure that the helipad is suitably located and appropriately sized at the design and build stage. Once the helicopter is purchased for on-board use, an ongoing training program must be implemented to train crew and pilots on the practical and safety features. Maintenance is another big consideration, as a helicopter is a sensitive machine with many moving parts. They require extra care to keep them operational. Imperial’s unparalleled in-house Department will guide the owner from start to finish.

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MANAGEMENT ENQUIRY
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